Our distribution warehouse is based in Bocholt, Germany and we will use Deutsche Post, DPD or GLS to deliver your order. Orders are dispatched Monday to Friday (excluding public holidays).
Once your order has been packed and assigned a tracking number at our warehouse, it is not possible for us to amend your delivery details. You can do this by contacting the relevant courier once your order has been scanned by them.
The delivery time for International orders does vary from country to country, on average most international orders will be delivered within 2-3 working days.
Here are delivery details for some of our most popular European destinations.
Austria 2-3 working days
Belgium 2-3 working days
Denmark 2-3 working days
France 2-3 working days
Germany 1-2 working days
Italy 5-7 working days
Netherlands 1-2 working days
Norway 5-7 working days
Spain 5-7 working days
Switzerland 5-7 working days
We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC).
• email: email@example.com
How to return an item:
1. Please email details to firstname.lastname@example.org
2. Please return your item(s), including all packaging and accessories, to the following address quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC or on any order confirmation emails we have sent you)
Dragon Alliance c/o FulfilmentCrowd
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges.
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
We are unable to automatically process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.